Siebel Course Content

  Siebel Course Curriculum
 
   Overview of the Siebel
   
   Introduction to CRM

• Why CRM?

• Where CRM is used?

• CRM Software

   Introduction to Siebel ns

• Introduction to Siebel

• Siebel Applications

• Siebel Employee Applications

• Siebel Customer Applications

    Some Important Business Entities in Siebel

• Accounts

• Contacts

• Opportunities

• Quotes

• Orders

• Invoices

• Inventory Location Management

• Activities

• Products and Assets

• Service Requests etc..

    Siebel Tools

• Defining Organizations

• Defining Divisions

• Defining Positions

• Defining Responsibilities

• Setting Up Employees

• Visibility Control

• Access Control and Access Groups

    Siebel Tools

• Introduction to Siebel Tools

• Tools Architecture

• Data Object Layer

• Business Object Layer

• Logical User Interface Object Layer

• Physical User Interface Object Layer

• Configuring Screens

• Configuring Views

• Configuring Applets

• Configuring All Types of Applets

• Web Templates

• Joins

• Steps in Creating Joins

• Implicit Joins and Explicit Joins

• Join Specification

• Configuring Links(1:M and M:M)

• User Properties (BC, Applet, Field, Control)

• Configuring Pick Lists

• Static Pick List

• Dynamic Pick List

• Hierarchical Pick List

• Constraint Pick List

• Configuring Pick Applets

• Configuring MVG Applets

• Configuring Association Applets

• Drill Downs

• Static Downs

• Dynamic Downs

• Import and Export SIF’s

• Data Validation Manipulations (DVM’s)

    Siebel e Scripts

• Introduction to Scripting

• e Script Methods

• Events

• Browser Scripts Vs Server Scripts

• Writing scripts on Siebel Objects

    Siebel Workflows

• Workflow Process Management

• Workflow Invokes

• Script

• Runtime Events

• Policies

     Server Concepts

• Server Architecture

• Server Installation (Not comes under Configuration)

     Connecting to Different Siebel Databases

• Server

• Local

• Sample

    Some Important Files in Siebel

• .CFG

• .SRF

• .EXE

• .DBF

     Installations

• Siebel Client Installation

• Tools & Sample Database Installation

    Siebel Remote Administration

• Setting Up Local Databases

• Check-In/Check-Out

• Get/Full Get

• Compilations

    Real Time Scenario’s